MQAS ISO audit policy for Management of Extraordinary Events or Circumstances affecting Maverick Quality advisory services (MQAS) and Certified Organizations
Extraordinary event or circumstance: A circumstance beyond the control of MQAS, commonly referred to as “Force Majeure” or “act of God”. Examples are war, strike, riot, political instability, geopolitical tension, terrorism, crime, pandemic, flooding, earthquake, other natural or man-made disasters.
During the extraordinary circumstances travel is not reasonable due to travel restrictions, safety reasons, closing of national borders etc and above all to the health of participants.
Client’s operations are being carried out. The operations have not been stopped.
The conditions prevailing because of COVID 19 shall be discussed with client. The client shall be communicated the plan for virtual audit in advance. MQAS shall develop plans for carrying out certification activities as detailed below.
It shall be kept in mind that if audits are being carried out at later date than due date because of extra ordinary circumstances, the next audit shall be done at due dates as per the audit cycle.
NABCB shall be informed of virtual audits
Deviations from the Audit and certification process of MQAS shall be documented. It shall be kept in mind that total audit time shall not be reduced. However, planning time increase may be required.
Virtual audits shall be carried out using audio/ video and data sharing facility with ability to control, see, hear, question and intervene shall be used for covering audit sessions. MQAS shall keep the evidences of invitations, opening and closing meeting and audit sessions by any means of session snapshot, recording etc., The records shall be kept for 2.5 years. The security and confidentiality of electronic or electronically-transmitted information/data shall be kept in view by MQAS and the organization being audited.
The following aspects shall be discussed with client for audit planning and carrying out audit.