Following the audit stage, once the corrective actions have been verified, the auditor recommends the certificate to the certification committee which comprises of three members. Upon verification (of the auditor’s report) and acceptance by the committee, the certificate is granted to the client within fifteen working days after verification of corrective actions.
MQAS does not, in the normal course of events, suspend certified clients and will only do so under exceptional circumstances and on a case by case basis. Under suspension, the certification of a client's management system is invalid until the suspension is lifted. Such suspension will be made clear on MQAS’ client directory.
Maintaining a certificate requires the following:
Surveillance audits shall be on-site audits, but are not necessarily full system audits. These audits shall be scheduled at least once in a year. However, designated person shall document justification for approval for the delay in conducting the subsequent surveillance audits, if it is more than 12 months between two surveillances but simultaneously maintaining the yearly surveillance.
The surveillance audit shall cover the following areas:
The surveillance audit team shall conduct the audit and share the findings with the client. If there are any non-conformances found, the client organization would need to commit to close them at the earliest.
These audits are carried out to verify the effectiveness, improvement, and achievement of policies and objectives. These audits follow the Audit Process described in the earlier section and the Certification Process described above.
Those intermediate audits that are carried out in following scenarios: